Effective Date: October 26, 2025
At LabCare Enterprises, we supply hospital and laboratory consumables. This policy outlines timelines and procedures for returns, cancellations, and refunds in accordance with PhonePe requirements.
1. Refund Details
- Refund Request Time: Within 7 days from the date of payment
- Refund Processing Time: 10 business days after approval
- Mode of Refund: Refunds are processed and credited to the original payment method
Eligible Refunds:
- Duplicate payments
- Payment errors exceeding invoice amounts
Non-Refundable Conditions:
- Refunds are not applicable once products are dispatched
- Partial cancellations are not allowed
2. Order Cancellation
- Before Dispatch: Orders can be cancelled only before the products leave our warehouse
- Request Method: Cancellation requests should be made via phone or email to our customer support team
- Processing Time: Cancellation confirmation within 2 business days
3. Return Policy
We offer a 7-day return policy for eligible products.
Conditions for Return:
- Items must be returned in their original packaging and unused condition
- Returns are accepted only in cases of damaged, defective, or incorrect items received
- Return requests must be raised within 7 days of delivery
- Once the return is approved, replacement or refund (as applicable) will be processed within 10 business days
Non-Returnable Items:
- Opened, used, or partially consumed products
- Items damaged due to misuse or improper handling
How to Request a Return:
Contact our support team via email or phone with your order number and reason for return.
4. Contact for Refunds, Returns, or Cancellations
For any queries, please contact:
Email: labcareenterprises@gmail.com
Phone: 9985877766 / 8074498454 / 9396976982
