Privacy Policy
Effective Date: 26-10-2024
1. Introduction
LabCare Enterprises (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit our website https://labcareenterprises.com/ or use our services, including online payments through Razorpay or PhonePe.
By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We may collect the following types of information when you use our website or interact with our services:
a) Personal Information
Name, email address, phone number, and postal address
Business or company details (if applicable)
Any other information you provide while contacting us or making an inquiry
b) Payment Information
When you make payments through our secure Razorpay or PhonePe gateway, we may collect:
Transaction details (amount, date, and payment method)
Partial payment instrument information (e.g., last 4 digits of card or UPI ID)
All payment data is processed securely through Razorpay or PhonePe in compliance with PCI-DSS standards. We do not store or access your complete card or bank information.
c) Usage Data
IP address, browser type, operating system, and pages visited
Date and time of access, referring URLs, and other diagnostic data
d) Cookies and Tracking
We may use cookies to improve website performance and personalize user experience. You may disable cookies through your browser, but some parts of the site may not function properly.
3. How We Use Your Information
Your information is used for the following purposes:
To process and fulfill your orders or service requests
To respond to your inquiries or feedback
To provide updates, offers, or notifications about our services
To maintain transaction and billing records
To detect and prevent fraud or unauthorized transactions
To comply with legal and regulatory requirements
To improve website performance and customer experience
4. How We Share Your Information
We do not sell, rent, or trade your personal data. However, we may share your information with:
Service Providers:
Trusted third parties who help operate our website, process payments, deliver goods, or provide support services. They are bound by confidentiality obligations.Payment Gateways:
Razorpay, PhonePe, or other authorized payment partners who handle your payment transactions securely.Legal Authorities:
When required by law, court order, or government request to comply with legal obligations or protect our rights.Affiliates & Business Partners:
Within our business group or authorized partners, to provide better service and marketing (only with your consent where required).
5. Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL (Secure Socket Layer) encryption to ensure that your information is transmitted securely.
However, the transmission of data over the internet is not completely secure. By using our services, you acknowledge the inherent security risks of online transactions.
6. Data Retention & Deletion
We retain your personal and transactional data only as long as necessary for business, accounting, or legal purposes.
You may request deletion of your data or account by emailing us at labcareenterprises@gmail.com.
We may retain limited information to comply with law, prevent fraud, or resolve disputes.
7. Your Rights
You have the right to:
Access your personal data held by us
Request correction or update of inaccurate data
Request deletion of your personal data (subject to legal obligations)
Withdraw consent for specific processing activities
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies before providing any information.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we learn that we have inadvertently collected such data, it will be deleted promptly.
10. Changes to This Policy
We may modify this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised effective date. Please review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
LabCare Enterprises
📍 Address: Adnan Colony, Jalapalli, Hyderabad, Telangana – 500005
📧 Email: labcareenterprises@gmail.com
📞 Phone: +91 9985877766
🕓 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)
✅ Compliance Note (for Razorpay / PhonePe):
Includes sections for data collection, sharing, and payment gateway security.
Mentions PCI-DSS compliance and SSL encryption.
Lists user rights, data retention, and grievance contact.
Specifies India jurisdiction and lawful processing, aligning with gateway KYC policy requirements.
